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Congratulations to the 2011 Service Excellence Celebration Winner for North Hastings: Paudash Lake Marina

Left to right: Prince Edward Hastings MP Daryl Kramp, owners of Paudash Lake Marina Tyleen and Rod Copland, CFDC General Manager Bob Cloes. Photo: Kevin Mills

Congratulations to Paudash Lake Marina, 2011 winner of the Service Excellence Celebration contest for North Hastings!

The business of Rod and Tyleen Copland received 35 nominations in total, each one from a satisfied and appreciative customer willing to share their unique experience of excellent customer service from Paudash Lake Marina.

One customer wrote, “A couple years ago, I had just purchased a new boat and was in the process of coming from my island cottage to the marina to pick up some guests that had arrived for a visit when my boat stopped. I was towed into the marina by a fellow boater and Rod the mechanic and owner of the marina had a look at my boat and gave me what he figured was wrong. Since the boat was under warranty I had to take the boat back to the marina I purchased it from. Recognizing my dilemma (no boat and guests with suitcases in hand) he proceeded to offer me the use of his deck boat for the next couple of days while my boat was repaired all without a charge to me. This to me was above and beyond what I would expect as a customer who rents a slip and stores his boat with them.”

Another customer writes, “When we are visiting my in-laws, my children enjoy buying candy at the marina. The owners have an entire aisle in the store set up with assorted penny candy, nickel candy, and other cheap treats for kids. The kids love choosing and filling a bag with all their favourite treats. It helps my kids' math skills to try to keep track of adding up the price as they fill their bags. Usually Lorraine or Tylene trust my kids' math when my kids tell them they have $2 of candy in the bag and don't dump it out at the cash register to re-count it themselves.

As the 2011 winner, Paudash Lake Marina was awarded a free half page, full colour advertisement in next year's Destination Guide by Bancroft & District Chamber of Commerce president Janis Whitehead. They will also be given the Service Excellence Celebration 2011 Winner logo to feature in any and all promotional materials.

Paudash Lake Marina is located on a quiet bay near where Upper and Lower Paudash Lake meet. They offer a wide variety of services to local residents, cottagers and visitors. You'll find a licensed mechanic on site for boat service and repairs. They offer rental boats in many sizes, short and long term dockage services for boats as well as a seaplane base and the fuel to go with both. Other services include the sale of propane, a barge service and public restrooms. In the general store you'll find a gift shop, a hardware section, an arcade for rainy days, DVD rentals, ice cream, Hot Belgian Waffles on the weekends and a huge candy section that will leave your kids wide-eyed! If you're looking for getaway accommodations, they have two cozy, clean cabins for rent. Most importantly, you'll find a warm welcome and friendly, honest service at Paudash Lake Marina. To learn more about them visit www.paudashlakemarina.com. You can contact them by email at marina@paudashlakemarina.com, by phone at (613) 339-2600 or by mail at 1320 McGillivray Road, RR#3 Bancroft Ontario Canada K0L 1C0.

Thank you to all those who nominated businesses by sharing their stories of service excellence in North Hastings. The Service Excellence Celebration was sponsored by Community Futures (www.community-futures.ca) and the Bancroft & District Chamber of Commerce (www.bancroftdistrict.com).